Privacy Policy

What we collect

To process an order we collect your name, contact number, email address and billing address. If you start a checkout and do not finish, the details you typed are held temporarily so we can help you complete the order.

What we never collect or store

We do not ask for card numbers, expiry dates or security codes on this website, and we do not store them in our systems. Payment details are handled by the payment processor only.

How we use your information

Your details are used to process your payment, ship your order, provide customer support and meet our legal obligations. We do not use them for profiling or advertising.

We do not sell or share your data

None of the information you give us is sold, rented or shared with third parties for marketing. The only parties who see your address are the carrier delivering your parcel and the payment processor handling your payment.

Deletion after delivery

Once your order has been marked as delivered, your personal information - name, contact number, email address and billing address - is permanently deleted from our system. Anonymised order records may be kept for accounting purposes, with no personal identifiers attached.

Website analytics

We measure visits using our own first-party analytics. We record page views, approximate country, device type and referring site. We do not use third-party advertising trackers and we do not build profiles of individual visitors.

Your rights

You can ask us at any time what information we hold about you, ask for it to be corrected, or ask for it to be deleted immediately. Email support@ecarepharma.com and we will action the request.